I should have mentioned Publish or Perish (freeware). My colleague John Cotton prefers it to using Google Scholar directly; I prefer the reverse. In either case you have to go through and see which citations are (1) really to the item in question and (2) worth noting (e.g., not a copy or, say, a course syllabus). Harzing herself has an article with Nancy Adler in the first 2009 issue of the Academy of Management Learning and Education, which also has a number of other articles on journal ranking.
One other thing I should have mentioned is that early stage scholars won't have all that many citations as it takes a while to build up a reputation - except for stars. As for stars, I am very aware that I'm in the middle trenches, getting a fair number of citations; the stars are on the hills getting huge numbers. Some say that citations are bimodal, but from what I see there are three broad categories: scholars who get citations in the thousands, scholars who get them in the hundreds to low thousands, and those who get very few.
Cheers,
Alex Stewart
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