We invite you to a thought-provoking panel symposium, at the 2021 Academy of Management Annual Meeting, which will showcase diverse ideas and perspectives on empathy-from academics in different disciplines as well as from practitioners in different industries-in ways that address its role and significance in contemporary managerial practice (see abstract below).
Empathy in Management: Insights from Research and Industry for the Post-Pandemic Age
Sunday, August 1: 7pm – 8.30pm CEST | 13.00 – 14.30pm EDT | 10am – 11.30am PDT Panelists
Valeria Gazzola & Christian Keysers, Netherlands Institute of Neuroscience, University of Amsterdam
Chiara Orsingher, Management, University of Bologna
Özge Nilay Yalçın, Computer Science, University of British Columbia
Gary Bridge, Ex-Senior VP (Cisco), Snow Creek Advisors
Robert Easton, CEO (ANZ), Accenture
Wendy Heckelman, President and Founder, WLH Consulting
Satish Nambisan, Case Western Reserve University
Jagdip Singh, Case Western Reserve University
Add the session to your virtual schedule here: https://2021.aom.org/meetings/virtual/NNcBKmsQmxxr5NhRA
We look forward to seeing you at the session!
Perhaps at no other time in the recent past has the concept of empathy assumed as much significance as it has in the pandemic age, and indications are that its role will continue to persist post-pandemic. Rising disparities and differences in varied spheres of our society-from financial inequalities to racial and social inequities-heighten the need to share and understand one another's feelings and perspectives. Business organizations form an important context and their leaders represent important change-agents for studying what is, and what should be the role of empathy in organizations-in regards to their interactions and relationships with employees, customers, local communities, and external stakeholders. Yet the key ideas and concepts on empathy remain quite siloed and fragmented, with limited effort paid to cross-pollinating findings and insights across different fields. Further, a considerable gap exists between research and practice with regard to empathy, with much of the theoretical insights neglected in practice. This panel symposium will showcase diverse ideas and perspectives on empathy-from academics in different disciplines as well as from practitioners in different industries-in ways that address its role and significance in contemporary managerial practice. Empathy in the organizational context spans multiple practice areas including leadership and people management, customer engagement, and supplier/partner management. The panel discussion will also highlight the different ways by which empathetic management may manifest in organizations
Case Western Reserve University
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